Job Description:Process incoming calls and alerts, dispatch proper authorities as needed.Place outgoing calls to contact proper party determined by severity of incoming call or alert.Complete service intake process and open / troubleshoot helpdesk tickets as needed.Place outgoing calls to customers to check on system status and technician scheduling.Follow up communications to be sure customer's problems were resolved to their satisfaction.Educate clients on system usage and best practices. Maintain written log of shift activity and events, process daily checklist Generate and review daily activity reports. Skills:Comprehensive call center knowledgeOutstanding customer service skillsExcellent verbal and written communication skillsExceptional organizational and time management skillsAbility to work closely with other team members and departmentsAbility to reliably follow defined procedures and protocolsProficient in computer operation (windows) and MS officeKnowledgeable in and web based software applications and remote administrationAbility to learn various types of signal monitoring software and formats Comments:Any IT or Unix/Linux background a big plusAll employees must pass TX DPS/FBI Criminal Back Ground check Location: Central Compensation: DOE This is a part-time job.Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.