My location :
Home  > jobs  > security  > Call Center Operations Representative (Weekends & Overnight) (Central)
Call Center Operations Representative (Weekends & Overnight) (Central) Ad id: 2203137546699629 |  Views: 24


 
Price: Contact Us
Date listed: 1 year ago
Job Description:Process incoming calls and alerts, dispatch proper authorities as needed.Place outgoing calls to contact proper party determined by severity of incoming call or alert.Complete service intake process and open / troubleshoot helpdesk tickets as needed.Place outgoing calls to customers to check on system status and technician scheduling.Follow up communications to be sure customer's problems were resolved to their satisfaction.Educate clients on system usage and best practices. Maintain written log of shift activity and events, process daily checklist Generate and review daily activity reports. Skills:Comprehensive call center knowledgeOutstanding customer service skillsExcellent verbal and written communication skillsExceptional organizational and time management skillsAbility to work closely with other team members and departmentsAbility to reliably follow defined procedures and protocolsProficient in computer operation (windows) and MS officeKnowledgeable in and web based software applications and remote administrationAbility to learn various types of signal monitoring software and formats Comments:Any IT or Unix/Linux background a big plusAll employees must pass TX DPS/FBI Criminal Back Ground check Location: Central Compensation: DOE This is a part-time job.Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

 
Share :
Contact poster by email
Your email:
Your name:
Your message:
Verification:

 
 
Similar Items :

Physician Needed for New Office (Austin, TX)
Mobile Doctors™, a physician practice management company specializing in making house call
El Arroyo on 5th Street is Hiring Servers! (Downtown)
Join us at El Arroyo!Do you want to work in a fun and rewarding work environment?Are you a
Full Time Experienced Line Cook (Lake Austin Spa Resort)
Lake Austin Spa Resort is looking for a full time line cook with at least one year of bas
Dental Assistant (Round Rock)
Dental Office in Round Rock searching for a registered dental assistant with a great pe
READY TO GET OUT OF RETAIL? Administrative Assistant (NW Austin)
Job Description:Position as a Finance Assistant for a growing and stable organization

Other Cities: Albany   Atlanta   Austin   Boston   Chicago   Dallas   Denver   Detroit   New york
Copyright 2009 Classified :: ListLux.Com